Dependable Global Shipping from Order Preparation to Arrival

At KLENIMORE, we deliver orders internationally using established shipping providers selected for reliable handling and secure transportation. Every purchase is checked, packaged with care, and prepared for dispatch with tracking details when supported by the carrier. Qualifying purchases may also receive Free Shipping when the required order value is reached. This Shipping Policy outlines order preparation, expected transit periods, delivery charges, tracking availability, customs obligations, and other essential shipping information.

1. Preparing Your Order

Following payment approval, each order is confirmed, quality-checked, securely packed, and made ready for dispatch within 3-5 business days.
This preparation period covers transaction verification, item inspection, and protective packaging before collection by the carrier.
You will receive a shipping confirmation email after the parcel has been dispatched.

• Order preparation takes place from Monday to Friday, excluding recognized public holidays.
• Seasonal demand, promotions, and holiday periods may occasionally extend preparation times.
• Purchases completed outside standard business hours begin processing on the next working day.

2. Expected Transit Period

KLENIMORE provides international delivery, and transit duration may vary based on the destination, customs procedures, transportation networks, and local courier operations. The estimate below represents the typical delivery window.

• Typical Delivery Window: Most parcels arrive within 14-21 business days following dispatch.

Unexpected events such as customs reviews, national holidays, extreme weather, courier backlogs, or transport disruptions may increase delivery time. Tracking progress is based on carrier scans and may update differently across destinations.

3. Delivery Charges

Our delivery pricing is presented clearly before an order is placed. A standard shipping charge may be used across different package sizes, item categories, and weights. Orders reaching the qualifying purchase threshold may receive Free Shipping, which will be shown automatically during checkout.

• A consistent standard delivery charge may apply regardless of parcel dimensions or total weight.
• Free Shipping may be applied when an order meets the displayed eligibility threshold.
• All applicable delivery costs are shown during checkout before the transaction is submitted.
• When a complete refund is authorized, it covers the product total together with any delivery charge paid on the order.

4. Shipment Tracking

Tracking details may become available after dispatch, depending on the selected courier and delivery destination. To obtain the latest available shipment information, enter your order details through our Track Your Order page. Available tracking updates will then be provided by email.

5. Import Taxes and Customs Charges

Shipments entering another country may incur import duties, customs taxes, clearance charges, or local processing fees imposed by the destination authorities. These amounts are determined independently and are not included in our product prices or standard delivery charges.

• The recipient is responsible for customs duties, import taxes, and locally required clearance expenses.
• Parcels rejected because import charges were not paid may be returned, with refund eligibility assessed after the carrier confirms the final outcome.
• Border inspections and clearance procedures can occasionally increase the expected delivery period.

6. Delayed, Missing, or Damaged Deliveries

Once a parcel is accepted by the carrier, its movement and final delivery are managed through the courier network. Although transportation operations are beyond our direct management, KLENIMORE will provide reasonable assistance with delivery-related concerns.

• When tracking shows a completed delivery but the parcel is missing, inspect safe locations nearby and contact the local delivery provider first.
• Claims involving lost shipments may require a formal carrier investigation before a resolution is available.
• For items received with shipping damage, retain the parcel and all packaging, then submit clear photographs without unnecessary delay.

7. Correct Delivery Information

Confirm that your full delivery address is accurate and complete before submitting payment.
KLENIMORE cannot accept responsibility for unsuccessful delivery caused by missing, outdated, or incorrect address information entered during checkout.

• Submit an address correction immediately if you notice an error before the order is dispatched.
• Delivery details generally cannot be modified once the parcel has entered the shipping network.

8. Unsuccessful Delivery and Returned Parcels

Orders returned because of unsuccessful delivery attempts, recipient refusal, unpaid import charges, or inaccurate address information will be evaluated after the carrier reports the final shipment status.

• Sending the Order Again: Reshipment may be offered when practical after accurate delivery information has been verified.
• Approved Refunds: A full authorized refund includes the complete purchase value and any delivery charge originally paid.

9. Delivery Support

For assistance with transit estimates, shipment progress, tracking details, or delivery address corrections, submit your request through the Contact Us page.